1. Introduction

At A&B Infotech Solution and Services Ltd (“A&B Infotech,” “we,” “our,” “us”), we strive to deliver high-quality IT consulting, web design, digital marketing, and technical support services. We value long-term partnerships and believe in clear communication. This policy outlines our cancellation and refund procedures, including compliance with the General Data Protection Regulation (GDPR) regarding client data.

2. Service Categories

This policy applies to the following services:

Web Design and Development: Custom websites, e-commerce solutions, and software integration.
Digital Marketing: SEO, PPC advertising, social media management, and content creation.
Business Consulting: Strategy, process optimization, and digital transformation consulting.
IT Support and Maintenance: Technical support, server management, and IT infrastructure setup.
Digital Products: Templates, downloadable software, and licensed digital content.

3. Cancellation Policy

3.1 Project-Based Services (Web Design, Development, Consulting)

Before Project Start: You may cancel with at least 7 business days’ written notice. A full refund will be provided for any upfront payments, excluding costs incurred for third-party services (e.g., domain registration, software licenses).
After Project Commencement: No refunds will be provided for work already completed or in progress. Remaining work will be billed proportionally.

3.2 Ongoing Services (Digital Marketing, IT Support)

Monthly or Subscription Services: You may cancel with 30 days’ written notice before the next billing cycle. Services will continue until the end of the paid period.
Immediate Termination: We reserve the right to suspend or terminate services without refund in cases of contract breach, misuse, or illegal activity.

3.3 Digital Products

No Refund Policy: Due to the nature of digital products (e.g., templates, software), all sales are final and non-refundable once delivered or accessed.

4. Refund Policy

4.1 Eligibility

Services have not commenced or been initiated.
There are substantial delays in project start (e.g., over 30 days from agreed start date) caused by us.
The agreed scope of work cannot be completed despite reasonable efforts.

4.2 Non-Refundable Items

Services already rendered or completed.
Digital products (e.g., templates, downloadable software) once accessed or delivered.
Third-party costs incurred on your behalf (e.g., domain fees, advertising spend, software licenses).
Custom software or highly tailored solutions.

4.3 Refund Process

Approved refunds will be processed within 14 business days to the original payment method. You will receive written confirmation of the refund.

5. Data Protection and Privacy Compliance

In compliance with GDPR, we ensure that:

Personal data provided for services or refund processing is handled securely and confidentially.
Data is retained only as necessary to fulfill legal and contractual obligations.
You have the right to access, correct, or request deletion of your data at any time by contacting info@andbinfotech.co.uk.

6. Contact Us

For cancellation or refund requests, or data protection inquiries, please contact us at:
📧 info@andbinfotech.co.uk
📞 +44 (0) [Insert Contact Number]
📬 4th Floor Silverstream House, 45 Fitzroy Street, London, W1T 6EB

7. Policy Updates

We reserve the right to update or modify this policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

Cancellation and Refund Policy